Our goal is to provide high-quality, timely, and compassionate medical care to all our patients. To ensure a respectful and efficient environment, we kindly ask all patients to review and agree to the following policies:

Respectful Behaviour

• Respect all clinic staff and patients.
• No abusive, aggressive, or disrespectful behaviour will be tolerated.
• Violations may result in discharge from the clinic.

Appointments & Missed Visits

• 24 hours’ notice is required for cancellations or rescheduling.
• Missed appointments without notice will incur a $50 fee.
• Three missed appointments may result in discharge from the clinic.

Prescription Renewals

• Request renewals at least 7 days in advance.
• Routine renewals must be discussed during a visit.
• Urgent refills may not be accommodated and may incur a fee.

Controlled Substances

• This clinic does not prescribe benzodiazepines for routine or long-term use.
• This policy is final and based on safe medical practice standards.

MSP and Private Billing

• BC residents with MSP are not billed for covered services.
• Some services may not be covered under MSP.
• Out-of-province/country and private services will be billed directly.
• Executive Health and non-MSP services are billed accordingly.

Communication Policy

• Messages are responded to within 1–2 business days.
• Urgent concerns should be directed to the clinic or emergency services.

Consent to Communicate Electronically

• You consent to be contacted by email, text, or voicemail.
• You understand electronic communication has risks and may not be secure.
• You may revoke consent at any time in writing.